Nemo WorksWhen a run doesn’t happen, or stops partway
QuickBooks Desktop lives on one computer, so runs get missed: the computer is off, QuickBooks is busy, the internet drops. Missed runs leave orders queued in the store. After an interrupted run, the next run checks QuickBooks for what was already created before it goes on. This page says what you will see in each case and what to do.
| What happened | What you see | What to do |
|---|---|---|
| The computer with QuickBooks is off, or the Web Connector isn’t running | Orders wait on the Queue; Today shows the time of the last run | Turn the computer on and start the Web Connector. With Auto-Run on, the queued orders go on the next scheduled run, in the order they were queued; otherwise start a run by hand |
| QuickBooks is closed | Nothing, if you chose “Yes, always; allow access even if QuickBooks is not running” the first time: the Web Connector opens the company file itself | If you chose otherwise, open QuickBooks with the company file and run again |
| Another company file is open in QuickBooks | The Web Connector reports that a different company file is open; nothing is read or written | Close that file (or switch to the store’s) and run again. When a company file is set in Settings, Connection, the store works with that file only |
| The NemoWorks service can’t be reached | The run ends at once with nothing to do; the screens may say the service did not answer | No action needed now. Orders stay queued in the store and go on the next scheduled or hand-started run once the service is back. status.nemoworks.dev shows whether it is up |
| The run stopped partway (computer asleep, connection dropped), or QuickBooks’ answer was lost | The order shows as waiting or in progress | Run again (or wait for Auto-Run). The next run looks up what was already written and carries on, without writing it twice |
| A second run starts while one is still working | “Another Web Connector run is still working.” | Nothing. Only one run works at a time; if the first one crashed, the next run after 10 idle minutes takes over |
| The Web Connector can’t reach the store (certificate expired, firewall) | The Web Connector shows a connection error | See The Web Connector cannot connect |
Knowing a run was missed
The Today screen shows the last and the next run. On paid plans the optional daily summary email says when the Web Connector last ran and how many orders are waiting. There is no alert for runs that don’t happen: a computer that is off at night is normal for many stores. If orders should go every day, set the Web Connector’s Auto-Run (Settings, Connection, Run automatically every) and leave the computer on.
What the status page covers
status.nemoworks.dev checks the NemoWorks service every minute. It cannot see your computer, your QuickBooks or your Web Connector; for those, the Today screen and the Web Connector’s own window are the places to look.