Terms

Last updated November 12, 2026 (the NemoWorks service)

These terms cover NemoWorks Sync, made by Nemo Works, and the paid plans sold for it. By installing the plugin or buying a plan you agree to them. Questions: support@nemoworks.dev.

The software

NemoWorks Sync, free and paid, is licensed under the GNU General Public License, version 2 or later. It books your orders through the NemoWorks service, which Nemo Works runs (see The service): the plugin connects your store to it. A plan gives you the paid features, updates and email support for as long as the plan is active.

The service

• The NemoWorks service does the booking: your store sends it the orders, refunds and products it syncs, and it writes them to QuickBooks through your own Web Connector. What it keeps, and for how long, is in the privacy policy.
• We run it with care and watch it around the clock (status.nemoworks.dev), but we do not promise it is never down. When it cannot be reached, the Web Connector is told there is nothing to do and the work goes on with the next run; nothing is written twice.
• Use it only for your own store. We may suspend a store that overloads the service, tries to reach other stores’ data, or gets around plan limits, and will tell you why.
• When you disconnect (or delete the plugin with its data), the service deletes your store’s data 30 days later.

Plans and billing

• Plans are billed monthly or yearly and renew automatically until you cancel. You can cancel at any time; the plan then runs to the end of the period you paid for.
• Each plan covers one store (one WordPress site).
• Each plan includes a number of orders a month sent automatically (Starter 150, Pro 500, Enterprise 1,000, Unlimited no limit), counted by the service by calendar month in your store’s time zone. An order counts once, when its invoice is written to QuickBooks. When they are used up, automatic sending pauses until the 1st; orders can still be sent by hand from the Queue, and upgrading lifts the pause from the next Web Connector run.
• Checkout, billing and receipts are handled by Freemius, the seller of record, under its own terms. Sales tax or VAT is added where it applies.

Refunds

If NemoWorks Sync is not right for you, write to us within 14 days of buying a plan for a full refund.

When a plan ends

When a plan is cancelled or a renewal fails, the paid features stop at the end of the paid period. The free features keep working, and your settings, pairings and history stay as they are.

The free version

The free version sends a number of orders each month by hand (currently 25), counted by the service. We may change the free allowance; changes will be announced in the plugin’s release notes.

Your books

NemoWorks Sync is a tool that writes to your QuickBooks company file; it is not accounting or tax advice. Keep regular backups of your company file, run the Audit and dry run before going live, and review what is booked. You are responsible for your records and tax filings.

No warranty

The software is provided “as is”, without warranty of any kind, as the GPL states. We work to keep it correct and will help through support, but we cannot promise it is free of errors or suits every store.

Limit of liability

To the extent the law allows, Nemo Works is not liable for indirect or consequential losses, and its total liability for any claim is limited to the amount you paid for your plan in the 12 months before the claim.

Changes

If these terms change, the date at the top changes too. Changes to prices or plans apply from your next renewal, never to a period you have already paid for.