Privacy policy

Last updated November 12, 2026 (the NemoWorks service)

Nemo Works makes NemoWorks Sync. This page says what information reaches us, why, and how long we keep it. Questions: support@nemoworks.dev.

The short version

• NemoWorks Sync books your orders on our server, the NemoWorks service. Your store sends it the orders, refunds and products it syncs, and the service writes them to your QuickBooks through your own Web Connector.
• Order details are kept 60 days after they are booked, then deleted. They are encrypted with a key for your store alone.
• Your Web Connector password, your QuickBooks file and card numbers never reach us.
• This website sets no cookies and runs no advertising or tracking scripts. It counts visits with Cloudflare Web Analytics, which uses no cookies.
• Payments are handled by Freemius; we never see card numbers.

This website

nemoworks.dev has no cookies, advertising or tracking scripts. To count visits and see how quickly pages load, it uses Cloudflare Web Analytics: a small script that sets no cookies, stores nothing in your browser and does not follow you to other sites. It sends Cloudflare the page you opened, the page that linked to it and how long it took to load. The site is served through Cloudflare, which handles each visit’s technical details (such as IP address and browser) to deliver and protect the site, under Cloudflare’s privacy policy.

The NemoWorks Sync plugin and the NemoWorks service

The plugin runs on your WordPress site. Once you connect it (Setup, step 1), the work of booking orders is done by the NemoWorks service at engine.nemoworks.dev, which Nemo Works runs. Your QuickBooks Web Connector keeps talking to your store, at the same address and with the same password; the store checks the password itself and passes the Web Connector’s calls on to the service. For you, as the store owner, we handle your customers’ details on your behalf and only to book your orders (we are your processor; a data processing agreement is available on request).

What the store sends

• Each order it syncs, with what QuickBooks needs to book it: order number, dates, status, lines, totals, discounts, shipping, fees and tax, the payment method and transaction id, and the buyer’s name, company, email, phone, billing and shipping address, and the note left at checkout.
• Refunds of those orders: lines and amounts.
• Your products: id, SKU, name, price and stock, so items can be matched and stock kept in step with QuickBooks.
• Payouts (paid plans): the payout and the orders and fees it covers, read from your payment gateway by the plugin; your gateway keys stay on your site.
• The plugin’s settings that booking needs (accounts, items, tax choices and the like). Not sent: your Web Connector login, alert email and webhook addresses, and gateway keys.
• QuickBooks’ answers to the requests the service makes through your Web Connector, such as the customers and items it reads or creates.

Every request is signed with a key made for your store when it connects, and travels over HTTPS.

Where it is kept, and for how long

• On a server in the United States (Contabo, US East), reached only through Cloudflare. Order, refund and product details, and the QuickBooks requests and answers in the log, are encrypted with a key for your store alone.
• Order and refund details: deleted 60 days after they are booked (or skipped), or 60 days after they arrived if they were never queued.
• The log: 30 days.
• The queue, your pairings (product to item, customer, tax rate) and the QuickBooks lists: while your store is connected. The queue keeps each order’s number, status and the buyer’s name, as the Queue screen shows them.
• When you disconnect (Setup, or deleting the plugin with its data), everything the service holds for your store is deleted 30 days later. Connect again before then to keep it.
• Backups: the service’s database is backed up every night, encrypted with a key that is not on the server, and backups are deleted after 14 days on the server (60 days in off-site storage).

Your plan

The service counts the orders it books each month for your plan. When your store is registered with Freemius, the plugin tells the service its Freemius install number, and the service asks Freemius which plan that install has and when it ends.

What is not sent

Your QuickBooks company file stays on your computer; the service only sees the requests it makes and QuickBooks’ answers. Card numbers never reach the plugin or the service. For Stripe payout deposits the plugin reads payouts from your own Stripe account with the key your Stripe plugin already holds; that key stays on your site.

Licensing, updates and the opt-in screen

Licensing, updates and checkout are provided by Freemius. When you activate the plugin, a screen asks whether to share basic details with us through Freemius (your name and email, site address, and WordPress, PHP and plugin versions) for emails about security and feature updates, how-to content and occasional offers. You can skip it, and the free version works the same. Activating a paid license connects the site to Freemius so it can check the license and deliver updates. Freemius handles this data under its privacy policy.

Purchases

Freemius is the seller of record: it takes the payment, charges sales tax or VAT where it applies, and sends receipts. We receive your name, email, country, plan and billing status so we can support you. We never see your card details.

Support emails and diagnostics

When you write to us we keep the conversation so we can help you and refer back to it. Send diagnostics in the plugin emails your settings and the last seven days of its log only when you press it, with customer names, addresses, emails, phone numbers, memos and card numbers removed first, and your site’s admin email included so we can reply. We use diagnostics only to answer your question and delete them once the issue is closed.

Your choices

You can ask us what we hold about you, or ask us to delete it, at support@nemoworks.dev. We do not sell or share personal information for advertising. Deleting the plugin with “Also delete its settings, pairs, queue and log” switched on (Settings, Advanced) removes its settings from your site and tells the service to delete your store’s data in 30 days; QuickBooks is never touched. Your customers can ask you for their data; we will help you answer or delete it.

Changes

If this policy changes, the date at the top changes too. Significant changes will be announced in the plugin’s release notes.