Nemo WorksGeneral
What does NemoWorks Sync do?
It books your online store’s orders, payments, refunds and payouts into your accounting software: an invoice and payment per order, a credit memo and refund per refund, and one deposit per payout that equals your bank line.
Which platforms does it work with?
WooCommerce with QuickBooks Desktop Pro, Premier and Enterprise (US) today. WooCommerce with QuickBooks Online and Xero, and Shopify with all three, are coming. See integrations.
How often does it sync?
With QuickBooks Desktop, every time the Web Connector runs: every 15 or 30 minutes, hourly, every 4 or 12 hours, daily, or only when you click Update Selected.
Does it sync my past orders?
Only from the start date you set. Paid plans can book earlier orders with Book past orders, after the Audit shows which ones QuickBooks doesn’t have yet.
I’m moving from MyWorks. What carries over?
Product and customer pairs import in one step, and orders MyWorks booked are found and not booked again. How to move.
Plans and billing
Is there a free version?
Yes: 25 orders a month, sent by hand from the Queue. It is awaiting review for WordPress.org; what you set up in it carries over to a paid plan.
How do the paid plans differ?
Only in orders a month: Starter 150, Pro 500, Enterprise 1,000, Unlimited no limit. Every paid plan has every feature and email support. Pricing.
What counts as an order?
An order counts once, when its invoice is written to QuickBooks or found already there, by your store’s calendar month. Refunds, payouts, the Audit and catalog work don’t count.
Can I cancel, or get a refund?
Cancel or change plan any time from your Freemius account. Plans can be refunded within 14 days.
Do I need a plan for each store?
Yes, each plan covers one store (one WordPress site).
QuickBooks
Does QuickBooks Desktop have to be open?
Not necessarily. If you allow access when QuickBooks first asks, the Web Connector opens the company file itself, as long as no other company file is open then.
Will it book orders I already entered by hand?
No. Each order is looked up first, and one already in QuickBooks with a matching total is used. The rules.
What if an order can’t match to the cent?
It stops before the invoice (or before the payment) and says why, with both amounts, and the other orders carry on. What that looks like.
Does it work with QuickBooks Online?
Not yet; QuickBooks Online is coming soon.
Your data
Is any of my data sent anywhere?
To the NemoWorks service, which does the booking: the orders, refunds and products it syncs, encrypted with a key for your store and deleted 60 days after their work ends. Your Web Connector password, QuickBooks file and card numbers never reach it. Privacy policy.
Can I stop it writing while I check something?
Yes: switch off Write to QuickBooks in Settings. Reading (the Audit, lists, comparisons) still works.
Support
What support do I get?
Email support with every paid plan, from the people who build NemoWorks Sync, at support@nemoworks.dev. What to include.
Can someone walk me through setup?
Ask for a walkthrough, or follow the setup guide.