Support

Email support@nemoworks.dev. Every paid plan includes email support.

What to include

• Your QuickBooks Desktop edition and year (for example Premier 2024 or Enterprise 24).
• What you expected and what happened, with the order number if it is about an order.
• The reference number from Send diagnostics, if you used it.

Send diagnostics

On the plugin’s Logs page, Send diagnostics emails your settings and the last seven days of the log to us and shows a reference number. Customer names, addresses, emails, phone numbers, memos and card numbers are removed first, and passwords are never included. Nothing is sent until you press the button. If your site cannot send email, use Save to a file instead and attach the file.

Before you write

• Troubleshooting: common messages and what they mean.
• Getting started: connecting the Web Connector.
• Settings reference: every setting explained.
• Service status: whether the NemoWorks service is up, checked every minute.

Billing and refunds

Purchases are handled by Freemius, which sends your receipt and lets you manage the subscription, change plans or cancel. Plans can be refunded within 14 days of purchase: write to us with the email you bought with.